Shipping & Returns
Shipping Policy
Shipping Policy
At StickJoy, we work hard to get your order to you as quickly as possible. Here's everything you need to know about how we ship.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Times
We ship to countries across Europe. Estimated delivery times after dispatch:
Destination Estimated Delivery
Western Europe (UK, DE, FR, NL, BE, ES, PT, IT) 7–15 business days
Northern Europe (SE, NO, DK, FI) 10–18 business days
Eastern Europe (PL, CZ, HU, RO, BG) 10–20 business days
Other European countries 14–25 business days
Note: These are estimates. Actual delivery times may vary due to customs clearance, local postal services, or circumstances beyond our control.
Free Shipping
We offer free shipping on all orders over €30. Orders below that amount are subject to a flat shipping fee, shown at checkout.
Tracking Your Order
Once your order is dispatched, you'll receive a confirmation email with your tracking number. You can use it to follow your package's journey right to your door.
Customs & Import Duties
StickJoy ships internationally. Depending on your country, your order may be subject to customs duties or import taxes upon arrival. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Questions?
If you have any questions about your order or delivery, contact us at joaopon6@gmail.com and we'll get back to you within 1–2 business days.
Return & Exchange Policy
Return & Refund Policy
Your satisfaction is our priority. If you're not happy with your purchase, we're here to help.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible, items must be:
Unused and in their original condition
In the original packaging
Accompanied by proof of purchase
To start a return, email us at joaopon6@gmail.com with your order number and the reason for the return. We'll guide you through the next steps.
Non-Returnable Items
The following items cannot be returned:
Items that have been used, washed, or damaged after delivery
Perishable goods
Items marked as final sale
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at joaopon6@gmail.com with your order number and a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you.
EU Consumer Rights
As a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right, contact us at joaopon6@gmail.com before the 14-day period expires.
Questions?
We're always happy to help. Reach us at joaopon6@gmail.com and we'll respond within 1–2 business days.